How tech has revolutionized restaurant hospitality

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Technology has proliferated in the restaurant industry over the past five years, as eateries look to improve both efficiency and the customer experience. Fast food aficionados have already become accustomed to one new form of service: Ordering from kiosks instead of cashiers. These kiosks have assumed most of the restaurant tech spotlight, cutting labor costs, increasing efficiency, and reducing human error. While kiosks may be successful for fast food chains or to-go based stores, that method isn’t as functional for traditional, sit-down restaurants.

In a sit-down restaurant, technology is geared more towards improving the guest experience, rather than getting as many customers in and out of the door as possible, according to Steve Fredette, president and co-founder of Toast. A widely-used point of sale system for restaurants, Toast is a cloud-based platform designed to improve efficiency for both customers and employees.

Toast and similar products allow waiters to take orders, payments, and customer signatures on handheld devices, and can also read digital gift card QR codes and send texts alerting customers that their food is ready. These tools are now commonplace in many restaurants.

https://www.techrepublic.com/article/how-tech-has-revolutionized-restaurant-hospitality/#ftag=RSS-03-10aaa0b